Tech glitch across three major banks 'resolved'

By Wale Azeez, business reporter
The RBS Group says it has resolved an IT problem that led to RBS, NatWest and Ulster Bank customers losing access to online banking services on Friday, with many locked out of their accounts.
It said in a statement: "We would like to apologise to customers who experienced issues logging into their online and mobile banking accounts this morning, this issue has now being resolved."
The problem was initially thought to be a glitch affecting only NatWest customers, but it later emerged the issue was across the entire RBS banking group, where the three brands have about eight million online and mobile customers combined.It is understood that RBS have now traced the problem to a routine weekly firewall upgrade which took place overnight, and was first alerted to the interruptions at 5.15am on Friday.The problems with bank account access appeared to have lasted between four and five hours.During the outage, RBS Group said customers could still use telephone banking, and access to high street ATMs was unaffected.The banking group insisted that the outage was not due to a cyber attack, nor was any customer data compromised.
We’re aware of some issues on our Online and Mobile Banking services and are working hard to fix them. Telephone Banking and ATMs are available. Sorry and thanks for your patience.— NatWest (@NatWest_Help) September 21, 2018
In an interview with LBC during the outage, chief executive Ross McEwan insisted that the number of such incidents had "dropped dramatically" from 300 IT-related interruptions in 2014 down to 20 last year.He added: "We feel the pain of our customers every time this happens.
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