Facebook needs more people to tackle hate speech

By Rowland Manthorpe, technology correspondent
Facebook's global head of safety said only humans can help the social media giant tackle hate speech, with its detection software failing to pick up on it as effectively as other offensive content.
While insisting that the platform remained a safe place for its users, Antigone Davis told Sky News the company acknowledged that more "human involvement" was needed to help bolster its efforts to protect them from hate speech."When you're talking about hate speech, it can require a good deal of context in which to understand the term that someone has used or how they're using it," Ms Davis said."I think that is an area in which we need human involvement."
Facebook needs more people to tackle hate speech

Ms Davis denied that Facebook was struggling to tackle hate speech
Facebook's difficulty with hate speech is clear in the firm's own figures.In its recently released Transparency Report, Facebook reported that its detection software had found 99.7% of spam and 99.5% of terrorist propaganda before it was flagged by any of its two billion users.But its algorithms had only discovered 38% of hate speech, despite many of the posts easily accessible to any user with a quick search. Sky News found pages containing the antisemitic phrase "Jewish Ritual Murder".And despite numerous protests from Jewish human rights groups, Facebook left a similar page up for years until it was finally removed in 2018.
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