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Italian Postal Service Improves Operational Efficiency by 70% with Appian

Poste Italiane goes paperless with digital processes and back-office automation on the Appian Low-Code PlatformMILAN, June 22, 2022 /PRNewswire/ -- Appian (NASDAQ: APPN) congratulates Poste Italiane for winning the 2022 Appian Excellence in Low-Code Impact Award. This annual award recognizes an individual or team using Appian to drive significant transformation with measurable return-on-investment (ROI) within their organization. The "Digital Desk" application enables the Poste Italiane Customer Operations team to track and monitor all back-office processes to achieve continuous improvement, contain cost, and increase productivity through the Appian Low-Code Platform and robotic process automation (RPA).
Italian Postal Service Improves Operational Efficiency by 70% with Appian
Appian (NASDAQ: APPN) congratulates Poste Italiane for winning the 2022 Appian Excellence in Low-Code Impact Award.Appian provides Poste Italiane with a solution that is easy to implement and quick to adopt with low impact on their existing application landscape. The Italian company has been working with Appian since 2018 to drastically reduce the cost of service and increase production efficiency with these results:

Digitalization of more than 70% of back-office documents



Decrease inheritance processing time from over 30 days to just eight days



Improve case management efficiency by 70%



Reduce credit declaration response times from 15 days to seven days.

"Digitizing Poste Italiane's processes and becoming paperless were the key drivers for a transformation that could support a new digital economy," said Mirko Mschiatti, Group Chief Digital, Technology, and Operating Officer at Poste Italiane. "Through our partnership with Appian, we have seen significant improvements in the way we do our business, reducing lead times by at least 25% and the pressure on resources by 45% in some parts of the business, while still achieving the same outcomes."
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