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Ricoh and 6 River Systems team up to provide faster technical support to fulfillment centers across the U.S.

EXTON, Pa., Jan. 12, 2022 /PRNewswire/ -- Ricoh USA, Inc. and 6 River Systems, LLC, a leading fulfillment solutions provider, announced today a new initiative to support warehouse efficiencies. RICOH Service Advantage will complement 6 River Systems' existing service team for its collaborative robots a?? called "Chucks" a?? and expand its geographical reach to provide technical support to customers faster.
Ricoh and 6 River Systems team up to provide faster technical support to fulfillment centers across the U.S.
6 River Systems' software solutions and Chuck robots empower warehouse associates to work faster and more efficiently. RICOH Service Advantage provides an extensive technical and customer support infrastructure. With the scalability and flexibility required to fulfill service needs directly to customer sites that employ Chucks across the country, Ricoh will provide a high level of experience and expertise that enables 6 River Systems to continue to scale up and expand quickly, as automated fulfillment needs continue to surge. According to Statista, the global warehouse automation market is predicted to increase from $15 billion in 2019 to $30 billion by 2026, with more and more retailers looking for solutions to quicken the pace of fulfillment. RICOH Service Advantage will support 6 River Systems in the company's mission to further meet customer demand for uptime and efficiency in its retail and warehouse operations. Ricoh's certified technicians work alongside 6 River Systems' engineers to support Chucks, from calibration and floor mapping, to routine maintenance, preventative maintenance and retrofits. Ricoh also provides end-user operator training for Chucks, including use of the device charging dock and facility re-mapping procedure, helping to ensure optimal Chuck usage.
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