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Leaked screenshots show Amazon blaming the big AWS outage on sudden, surging traffic from an 'unknown source' that overwhelmed parts of its cloud network

Leaked screenshots show Amazon blaming the big AWS outage on sudden, surging traffic from an 'unknown source' that overwhelmed parts of its cloud network
Noah Berger/Getty Images


Amazon Web Services experienced an outage on Tuesday that caused other apps, like Netflix, Coinbase, and Tinder to see slower services.




An internal AWS analysis pointed to traffic congestion across multiple network devices in the Northern Virginia region.




But employees are still trying to figure out the root cause of the problem and seem confused by the depth of the outage, which has affected all parts of AWS' global operations in some capacity.


As Amazon Web Services experienced one of the largest outages in company history on Tuesday, more than 600 employees joined an emergency conference call to assess the root cause of the service disruption.The main culprit: a sudden increase in traffic that caused congestion across multiple network devices in Northern Virginia, the biggest region for AWS data centers.The company had initially pegged the "root cause" of the outage on "a problem with several network devices within the internal AWS network," according to a screenshot of an internal AWS communique from Tuesday morning obtained by Insider. "Specifically, these devices are receiving more traffic than they are able to process, which is leading to elevated latency and packet loss for the traffic traversing them."The problems are ongoing as of Tuesday afternoon, and have resulted in hours of service disruptions across the web, causing some of the world's biggest online services, including Disney Plus, Netflix, and even Amazon's own e commerce store to experience widespread glitches and slowdowns. The list of companies that saw outages on Tuesday include Spotify, Zoom, and Airbnb, to name a few.
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