Denovo Achieves Industry Record NPS

BOULDER, Colo., Dec. 7, 2021 /PRNewswire/ -- Denovo, a leading provider of managed enterprise resource planning (ERP), professional services consulting, and IT services, is pleased to announce achieving an IT Services industry record high Net Promoter Score (NPS) of 52.Experience the interactive Multichannel News Release here:"This is yet another milestone in support of Denovo's position as the highest quality Managed IT Services Provider in the market with a focus on JD Edwards, E-Business Suite, and Oracle Cloud Applications," said David Shimoni, CEO of Denovo. "We understand and take seriously the enormous trust that our customers place in us when partnering with Denovo to manage their business-critical Oracle ERP applications and infrastructure."Denovo accomplishes such a high-quality performance by focusing on its biggest asset by far, its people. Denovo invests in enabling and empowering its people to help customers and continuously improve satisfaction. These investments include:

Hiring and retaining the best talent in the industry

Training for both career and professional development

Focusing on innovation, automation, and improved monitoring

Designing a detailed customer-centric Key Performance Indicator (KPI) system for application availability, responsiveness, quality on-time delivery, and other operational metrics

"It has always been our experience that happy employees help to make happy customers. That is why we are focused on building a strong, pro-employee culture. We see a strong correlation between customer and employee satisfaction," said Emily Bracken, SVP of People at Denovo.
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