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Berger Montague Selected to Represent Members of Facebook Group "Philips CPAP Recall Support Group" Established to Help Those Injured by Philips' CPAP and BiPAP Machines

PHILADELPHIA, Sept. 15, 2021 /PRNewswire/ -- The national plaintiffs' law firm Berger Montague today announces that it has been selected to represent Philips CPAP user Tom Wilson of Neenah, Wisconsin, who used a Philips DreamStation I for over three years and is a member of the Facebook Group, "Philips CPAP Recall Support Group." Tom has seen that group's membership grow as consumers discover news about the recall of their Philips' CPAP and BiPAP equipment. Tom felt that injured customers needed leadership, direction, and questions answered. He also felt a need for an online community of users of the recalled machines who could provide support to one another and share information since there has been a lack of information from Philips.
Berger Montague Selected to Represent Members of Facebook Group "Philips CPAP Recall Support Group" Established to Help Those Injured by Philips' CPAP and BiPAP Machines
Tom experienced respiratory issues while using the Philips DreamStation I which he documented in a letter to Philips' CEO, Frans van Houten. After learning of the recall, Tom spent many hours researching the issues and began to write letters to van Houten seeking a resolution for himself and other customers which went unanswered.Tom has an interesting background differentiating him from the typical CPAP user. In addition to being a consumer advocate and author on the subject, Tom is also a former president of several large global consumer products businesses for Kimberly-Clark Corporation, an American multinational consumer products corporation that today is roughly the same size as Philips, with about $20 billion in revenue. Given his background, Tom has a good feel for business strategy including litigation and felt that the way the Philips' CEO was managing the crisis was not helping its customers and was causing it to be more costly than it had to be. Tom believed Philips had to reimburse customers for their purchases of replacement equipment and accessories or offer to provide customers with immediate and safe replacement equipment free of charge, but Philips did neither. "Every organization has issues from time to time but how a company proactively manages those issues makes all the difference," stated Tom.Because he was not reimbursed by Philips or provided with a new machine, Tom spent $974 of his own money to purchase a new machine from a Philips competitor, money that Tom believes Philips now owes him. In frustration, Tom also decided to join the "Philips CPAP Recall Support Group" on Facebook because he was sure other consumers were in the same boat and he has quickly seen membership in that group increase.
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