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Retailers are bracing themselves for a 'huge surge' of returns that could make their massive piles of unsold inventory even bigger

Retailers are bracing themselves for a 'huge surge' of returns that could make their massive piles of unsold inventory even bigger
American Eagle Outfitters



Returns are becoming a major issue for retailers as "nonessential" stores reopen and shoppers start to bring in quarantine purchases that didn't work out.




"There is going to be a huge surge," Tobin Moore, CEO of returns management startup Optoro, told Business Insider.




Retailers are also creating new policies to safely process worn merchandise, like keeping items in "quarantine" for a period of time or trying out contactless returns.




Visit Business Insider's homepage for more stories.



Retailers are bracing themselves for a flood of returns as they reopen stores.
Now that stay-at-home orders have been loosened — to varying degrees — in all 50 states, some shoppers may be ready to part with items they purchased online while at home, or even in stores before restrictions began.
Optoro, a Washington, DC-based startup that helps retailers including Target, Best Buy, and Ikea manage their returns processes, recently conducted a survey of 2,000 US consumers about their return habits while staying at home. More than 60% said they were holding on to at least one return while stores were closed.
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