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Airlines were just warned for a second time by the US government that they're required to issue refunds for canceled flights after 25,000 people complained

Airlines were just warned for a second time by the US government that they're required to issue refunds for canceled flights after 25,000 people complained
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The Department of Transportation prompted airlines again to refund passengers for canceled flights during the coronavirus pandemic, according to a USA Today report.




The DOT's imprecise language surrounding refund requirements have led to many disputes between customers and airlines.




The agency received 25,000 complaints from customers about refund issues as airlines try to hold onto revenue amid a major dropoff in travel.




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The Department of Transportation issued its second warning in two months to airlines, prompting them to issue refunds to passengers whose flights have been canceled, according to a report by USA Today.
The DOT received an onslaught of complaints from customers during the months of March and April, with 25,000 calls compared to the monthly average of 1,500 calls, USA Today reported.
Airlines are reluctant to issue refunds during the coronavirus pandemic as travel rates plummeted 90% in the past several months during the outbreak, according to NPR.
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