Authorization

Don't expect an automatic refund from airlines: Here's why they don't refund customers even after a flight is canceled.

Don't expect an automatic refund from airlines: Here's why they don't refund customers even after a flight is canceled.
AP Photo/Rick Bowmer



Some airlines are being less than forthcoming with refunds despite a record number of cancellations during the COVID-19 pandemic.




Dwindling cash reserves and decreased revenues have made airlines more conservative in how they handle money, putting the burden on the consumer to fight for their money back, in some cases.




The US Department of Transportation ruled that if a flight that touches the US is canceled, customers are entitled to refunds.




Customers can request refunds via phone or, in some cases, social media or text.




Visit Business Insider's homepage for more stories.



Airlines have lost billions since the beginning of March as they've been forced to cancel flights and largely suspend operations while still incurring the astronomic expenses associated with the operation.
Lufthansa, one of the world's largest airlines, is reporting losses of around $1 million per hour as it prepares to accept a government bailout and US airlines are no different. United Airlines reported losses of around $100 million per day in March, Forbes reported.
Rapidly declining incoming cash flow combined with dwindling coffers have made airliners more conservative with how they distribute funds, even when consumers are entitled to their money back. Just because a flight is canceled, airlines aren't jumping to hit the refund button and it will often take a phone call or other customer-initiated procedure to secure the funds.
See also:
Leave a comment
News
  • Latest
  • Read
  • Commented
Calendar Content
«    Январь 2022    »
ПнВтСрЧтПтСбВс
 12
3456789
10111213141516
17181920212223
24252627282930
31