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Bright Pattern Brings Omnichannel Quality Management to EMEA Enterprises with the Recent Release of Omni QM

Bright Pattern to showcase its omnichannel contact center platform with embedded AI-powered omnichannel quality management solution at Call and Contact Centre ExpoSOUTH SAN FRANCISCO, California, March 10, 2020 /PRNewswire/ --A Bright Pattern, the most powerful AI-powered cloud contact center for innovative companies, today announced its sponsorship of the Call and Contact Centre ExpoA which will take place at ExCel London (ExCel Exhibition Centre)A on March 18th and 19th, 2020. With Bright Pattern's recent launch of Omni QM, the first ever AI-powered, fully embedded quality management solution that automatically monitors 100% of interactions regardless of channel, Ted Hunting, Senior Vice President of Marketing at Bright Pattern will be demonstrating the product and leading the speaking session "Creating and Measuring Omnichannel Customer Journeys".The Omnichannel Customer Experience session will take place at the conference on Wednesday, March 18th, at 11:00 a.m. The session will include information from a Bright Pattern sponsored survey and ebook, 10 Keys to Effortless and Personal Omnichannel Customer Experience.Bright Pattern will be exhibiting at booth #1670 and providing free demonstrations of our award-winning omnichannel cloud contact center platform and Omni QM. If you would like to see an in-booth demonstration, email marketing@brightpattern.com.Bright Pattern's Omni QM provides unique functionality for today's digital world including:
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