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NatWest IT glitch causes problems on busy Friday

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Customers of NatWest have been hit by an IT glitch at the High Street bank which is affecting online and app transactions.NatWest has apologised for the problems which began at 09:00 GMT. It is payday for some customers, while others are seeking out Black Friday offers.The issue has affected transfers between accounts.NatWest said there was no problem with debit cards, credit cards, ATMs, telephone and branch banking servicesThe transfer issue has proved a particular problem for asthmatic Tim Pitman who moved money hoping to pay for a prescription.
The 49-year-old singer, from Glastonbury, said he had to borrow money from a friend to pay at the chemist, which was a 15-minute drive away.He said NatWest should have been clearer with customers who were affected.Some of those customers include people hoping to get a deal during Black Friday promotions.
Skip Twitter post by @Lovemeloz151
Tried to transfer money from my one account to the other, money has left the account but hasn’t cleared in the other! @NatWest_Help Now the app and online banking is down, not impressed!! #BlackFriday #natwest Report
End of Twitter post by @Lovemeloz151
A spokesman for RBS, which owns the NatWest brand, said: "We are aware that some customers are experiencing intermittent issues accessing our mobile and online banking. "We apologise to customers for the inconvenience and are working hard to fix the problem. There is no impact on debit cards, credit cards, ATMs, telephone and branch banking services - customers can continue to access these as normal." Research from Which? released earlier this week found the banking industry suffers around five IT failures each week typically, shutting millions of customers out of accounts and making payments.
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