Phone customers overcharged by millions of pounds

Some mobile phone companies have charged customers almost half a billion pounds for handsets which they already own, according to Citizens Advice.
It says four million people on deals with EE, Three and Vodafone have paid an extra €490m after their contracts have ended when they should just be paying for calls, texts and data.
And the study by the charity found that the vulnerable in society were at higher risk of being overcharged, with older people twice as likely to be charged for a phone they already owned.On average customers are overcharged €22 a month, but this was as high as €38 for high-end phones such as an iPhone or Samsung Galaxy.The advisory service is calling on the three companies to separate the cost of the phone from the mobile service - a practice already in place with other providers.:: 'Dumb phone' sales on the rise as smartphone users hope to switch offCitizens Advice chief executive Gillian Guy said: "It is unacceptable that mobile providers are knowingly overcharging customers for phones they already own.
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