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Coinbase commits to a “better customer experience” following complaints

Coinbase has a problem. As interest in bitcoin has soared along with its price, the popular cryptocurrency exchange has found itself the target of a growing spate of angry customers who haven’t been able to access customer service.
A quick look at Twitter tells the story. As ranted one upset user of the service just earlier today: “Multiple issues over the last month which cost me $$$ several open cases and 0% response?? When are you going to help me or is it easier to just forget. This wont be so easy when your publicly traded. Will be following up with [SEC] soon.”
There are many (many) similar complaints to be found.
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