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Uber is bringing audio recording, irregular ride checks and authentication code safety features to India

Uber said today it is beginning to roll out three safety features in India as the American ride-hailing firm looks to improve its service in one of its most important overseas markets.
The new features include an intervention from Uber when there is a long unplanned stop in a ride, and the introduction of a four-digit authentication code to ensure a passenger is getting in the right cab. Both the features are rolling out to users starting today, company executives said at a press event in New Delhi.
Uber has previously rolled out these features in the U.S., and Ola, its local rival in India, has also offered these functionalities for a long time. Uber said it will also allow riders and drivers in India to record their entire trip if they are feeling uncomfortable and send it to the company. This feature, Uber said, will be in the testing phase in the country later this year. (Ola does not offer this feature, but local bus ride sharing service Shuttl has tested this in the past.)
The first feature, dubbed Ride Check, activates in the event of a long, unexpected stop or other irregularities in a ride. When Uber detects that, it calls both the rider and the driver to check if everything is alright. The company relies on the driver partner’s smartphone to detect any abruption.
Uber is bringing audio recording, irregular ride checks and authentication code safety features to India
Uber’s Sachin Kansal talks about new safety features at an event in New Delhi
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