Authorization

Yodel.io is a digital receptionist for SMBs taking calls

Yodel.io, an Austria-founded startup thats developed a digital receptionist to help SMBs and other small teams handle in and outbound phone-calls, has picked up $1 million in pre-seed funding. It brings total funding to just over $1.8 million.
Backing this round is EXF Alpha, the fund of the European Super Angels Club, and various other unnamed European angel investors. This investment will be used to establish a New York office, in addition to the startups existing presence in Vienna, London and San Francisco.
In development since 2016 and a Seedcamp alumni, Yodels tech acts as a digital phone receptionist that plugs into popular team chat applications such as Slack, Zapier, and Drift to help SMBs handle calls more efficiently. The idea is to provide these small and medium-sized businesses with call-handling technology more akin to that typically available to larger enterprises but at a price they can afford.
It is similar thinking to Googles recently launched CallJoy, although Yodel argues its product is better and says it is already used by over 2,000 SMBs in 30 languages across 47 countries.
Yodel and CallJoy both offer the ability to transcribe calls, manage inbounds through human-like answering, log calls, tag calls and record calls.
However, in addition, Yodel says its tech also allows for customisable canned responses, and that its AI is able to ask for a reason for the call and then process calls accordingly. Other features include call conferencing, and the ability to send and receive SMS messages.
SMBs are stuck with old school phone systems that lack flexibility, explain two of Yodels co-founders, Nina Hodlmayr and Mike Heininger, in an email. At the same time, customers of SMBs dont receive the support they expect via the phone, they want the processes and systems of the multinationals, without considering the backend costs.
The pair argue that by using Yodel, less well-resourced companies can offer voice calls for customers, which they argue is still the most direct channel. This is an effective way of increasing sales and having fewer unsatisfied customers, they tell TechCrunch.
Yodel.io is a digital receptionist for SMBs taking calls
Yodel.io Slack integration: waiting inbound call
See also:
Leave a comment
News
  • Latest
  • Read
  • Commented
Calendar Content
«     2019    »
 1
2345678
9101112131415
16171819202122
23242526272829
3031