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Matt Cutts on solving big problems with lean solutions at the US Digital Service

Updating the federal government’s digital infrastructure seems like a Herculean task akin to cleaning out the Augean stables. Where do you even start shoveling? Former Googler and current head of the U.S. Digital Service Matt Cutts says it’s not quite that hard — but he’s had to leave his Silicon Valley startup outlook at the door.
“In the Valley and San Francisco, they’re geared to move fast and break things. And that’s fantastic to explore a space,” Cutts told me in an interview. “But the government has to move purposefully and fix things. It’s more about finding the right decision, achieving consensus, creating good communication.”
The USDS is a small (and actively recruiting) department that takes on creaking interfaces and tangled databases of services for, say, veteran benefit management or immigration documentation, buffing them to a shiny finish that may save their users months of literal paperwork.
Matt Cutts on solving big problems with lean solutions at the US Digital Service
Some notes from the USDS’s work on modernizing the Medicare payment system
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