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Alexa crashed on Christmas Day

Amazon this morning said its Alexa devices were among the holiday season’s best-sellers, particularly the Echo and Echo Dot. But the influx of new users setting up their devices for the first time on Christmas Day appeared to be more than Alexa could handle. The service crashed briefly on Christmas, as thousands of new Alexa device owners tried to connect their Echo to Amazon’s servers around the same time.
The Guardian first reported the Alexa outage, which began around 10 AM GMT and led existing Echo owners to complain they were unable to use their devices for regular tasks like playing music or smart home controls, for example.
Others said they were unable to set up their device, despite not having any other internet or home Wi-Fi issues, which seemed to point to a server-side outage.
Amazon’s Twitter account noted the issues were isolated to Europe, saying at 8:43 AM EST (1:43 PM GMT): “Over the past two hours some Echo devices in Europe have had intermittent connections.” The outage was resolved by the time the account had responded, meaning it had only lasted a couple of hours.
An Amazon spokesperson also confirmed the outage to TechCrunch.
“For a short period yesterday morning we had an issue that intermittently impacted some Alexa customers’ ability to interact with the service,” the spokesperson said. “The Alexa service is now operating normally.”


Hey there. Over the past two hours some Echo devices in Europe have had intermittent connections. These issues have now been resolved and the Alexa Service is working normally. ^RY
— Amazon Help (@AmazonHelp) December 25, 2018
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