Talkdesk, the provider of cloud-based contact center software, has raised $100 million in new funding from Viking Global Investors, a Connecticut-based hedge fund, and existing investor DFJ.
The round values the company at north of $1 billion,
Talkdesk co-founder and chief executive officer Tiago Paiva confirmed to TechCrunch, but he declined to disclose the exact figure.
The company, which uses artificial intelligence and machine learning to improve customer service, targets mid-market and enterprise businesses, counting
IBM, Dropbox, Stitch Fix and Farfetch as customers.
“Imagine a company has a million customers and they want to reach out for support, what Talkdesk does is allow the customer to connect with a company in the best way possible,” Paiva told TechCrunch. “If you call into
Farfetch, they will be using Talkdesk so they can see what products you’ve bought, what your tastes are, what you’ve complained about before. It gives them the history of everything so they can take care of your problem faster.”
Talkdesk launched an app store for enterprise call center customers
