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Barclays apologises after incorrectly telling some customers they didn't have PPI

Barclays is contacting tens of thousands of customers it incorrectly told were not entitled to compensation for mis-sold payment protection insurance (PPI).
The banking giant admitted some customers who contacted them to check if they had PPI through a claims management company were wrongly told they didn’t.
The lender apologised and said it “will be putting things right for customers who were given the wrong information”.
The bank said 99.4pc of Barclays customers making a PPI enquiry had received the correct decision.
For those that hadn’t, the bank is “proactively contacting” them and registering a new complaint on their behalf.
A Barclays spokesman added: “Our complaints service and customer direct PPI checking services are not affected by this matter.”
Barclays apologises after incorrectly telling some customers they didn't have PPI

The PPI ad campaign fronted by the animatronic head of Arnold Schwarzenegger
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FINANCIAL CONDUCT AUTHORITY / HANDOUT
PPI was offered to people in case they couldn’t keep up with loan repayments, but it was often sold to unsuitable customers and many didn’t even know they were paying for it.
Barclays chairman John McFarlane provoked criticism from consumer groups at the weekend when he argued the PPI scandal had turned “portions of Britain into fraudsters”.
He claimed an “enormous” proportion of claims were bogus in an interview with the Mail on Sunday.
UK lenders are shelling out billions for past mis-selling of PPI, which is forecast to ultimately cost the industry more than ?40bn.
They have had to deal with a surge in complaints following an advertising campaign fronted by the animatronic head of Arnold Schwarzenegger, paid for by banks.
Customers have until a deadline of next August to submit claims.
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