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RBS group online and mobile banking services down

By Wale Azeez, business reporter
RBS customers across the banking group's three outlets have been left locked out their accounts as they tried to access online banking or mobile apps.
The group has apologised as customers at its Royal Bank of Scotland, Natwest and Ulster Banks were left locked out their accounts when they tried to access its online banking or mobile app.
The problem was initially thought to be a glitch affecting only Natwest customers, but later emerged as being widespread across the RBS banking group.The group has around 8 million online and mobile customers across the three brands.It said customers can still access their accounts through telephone banking or use high street ATMs.RBS chief executive Ross McEwan said: "We are still working through what the issue is - absolute apologies to customers…"He pointed to changes being made to accounts "on an ongoing basis" as one possible explanation for the outage."The team are working very hard to get it back up for our customers… every so often we do have difficulties," he told radio station LBC.He insisted that the number of such incidents has "dropped dramatically" from 300 in 2014 to 20 last year, and that his team was working "flat out"."We feel the pain of our customers every time this happens," he said.Mr McEwan said he would not make any promises about how quickly the service would be back.
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