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Ofgem’s ‘safety-net’ energy supplier faces rising complaints

The energy supply minnow hand-picked by the industry regulator to take on thousands of customers from a bust rival is struggling to meet a steep rise in complaints.
Ofgem appointed Green Star Energy as the “supplier of last resort” in March following the collapse of Future Energy left around 10,000 households in limbo.
Despite the strict criteria to fill the role, the energy firm was forced to notify customers via its website last week that it would take “longer than usual” to answer calls and emails due to “limited” customer service.
Ofgem’s ‘safety-net’ energy supplier faces rising complaints

Green Star Energy's contact details appeared to be removed by the dedicated complaints page as it struggled to answer its customers service lines
In addition, a screenshot taken of the dedicated complaints page on Green Star’s website appears to show that the supplier temporarily removed its phone numbers.
Green Star did not respond to requests for comment, but via its Twitter account it apologised to customers for the “high volume of communication” which slowed its response time.
@Greenstar_UK cut ME off after 2hr 2min 56sec wait. :((( #badcustomerservice— Jo Heaton (@jmheaton) May 30, 2018
Ofgem’s decision also raised eyebrows due to the firm’s climbing complaints rate last year.
An Ofgem spokesman said that it had appointed Green Star Energy because “their offer represented the best deal for customers”.
Ofgem’s ‘safety-net’ energy supplier faces rising complaints

Green Star Energy admitted on its own website that its service was "limited"
 
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