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Visa network crash hits customers and retailers

By Sanya Burgess, news reporter
Customers are being left stranded at the tills due to a "service disruption" impacting Visa cards.
Some businesses are currently unable to process payments made using Visa cards, impacting potentially millions of customers."Visa is currently experiencing a service disruption. This incident is preventing some Visa transactions in Europe from being processed," a Visa spokesperson told Sky News.
Visa network crash hits customers and retailers

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'Sort it out': Customer slams Visa
"We are investigating the cause and working as quickly as possible to resolve the situation," they added.€1 in every €3 spent in the UK is on a Visa card.Around two hours after the fault came to light, some payments were reported to be working "intermittently".
Visa network crash hits customers and retailers

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Some payments made by Visa cards are failing
The extent and cause of the problem has not yet been clarified by Visa, nor have they stated whether retailers will be compensated for lost earnings.Retailers including Marks & Spencer and Sainsbury's have confirmed they have been affected, with Sainsbury's commenting: "We are aware that Visa are currently experiencing problems. We are doing our best to help our customers and apologise for any inconvenience."The Visa disruption is not exhaustive, with Transport For London not reporting any problems from Visa contactless users on their services.
Visa network crash hits customers and retailers

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A KFC in Weston-super-Mare had to post a sign to warn customers that they could only accept cash. Credit: Dan Heley
Some retailers are resorting to putting up notices to warn customers that they are unable to take card payments.Business owners are angry that they are losing sales as a result.Sandra Foy, who owns a bookshop in Manchester, told Sky News: "I run a small business and the loss of any business is a big deal for us. Not knowing when this is going to be sorted out is incredibly frustrating."The payments were not working by the time she had to close her shop and Ms Foy fears the impact on her business if the issues run into tomorrow."It wasn't working when I left work. It will impact badly if it is still down tomorrow, Saturday being our busiest day."
We are currently experiencing a service disruption which is preventing some Visa transactions in Europe from being processed. We are investigating the cause and working as quickly as possible to resolve the situation. We will keep you updated.— VisaNewsEurope (@VisaNewsEurope)
My card was declined on contactless payment at the chippy (fish supper on [url=https://twitter.com/hashtag/nationalfishandchipday?src=hash&ref_src=twsrc%5Etfw]#nationalfishandchipday
of course!) so I put it through on chip and pin. Checked my online banking and the “declined” payment was charged so people need to check they aren’t being double charged #visa— Ian Little (@ianjlittle) June 1, 2018
Some customers have reported they are being billed for payments that were displayed in-store as declined.Despite reports that huge tailbacks at the Severn Bridge, which links England and Wales, were caused by the Visa problems, Highways England says a broken down car is responsible for the congestion.
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