TSB 'broke GDPR rules' with bungled apology letters to customers

TSB’s ongoing problems show no sign of abating after a glitch led to letters of apology being sent to the wrong customers, potentially breaking new data privacy laws.
The letters were sent to say sorry for the beleaguered bank’s slow responses to complaints, but ended up at different addresses.
Some included other people’s names, addresses and customer reference numbers.
Labour MP John Mann, who sits on the Treasury select committee that is scrutinising TSB’s system failures, told the Telegraph the blunder could result in the challenger bank getting into trouble under new GDPR data laws.
"They've breached the law and there'll be consequences from it. This information could be used by fraudsters and it will undoubtedly cause people distress.
"The fact this is happening six weeks on from their initial problem is very concerning. How long is it going to take for them to fix this?"
TSB 'broke GDPR rules' with bungled apology letters to customers

TSB chief Paul Pester is set to be grilled by MPs on the Treasury select committee again next Wednesday
The Information Commissioner is responsible for policing the new GDPR rules, which are designed to protect customer privacy. It can levy fines of up to 4pc of a company’s turnover.
An Information Commissioner's Office spokesman said: “The ICO is continuing to make enquiries in relation to TSB and we are aware of ongoing issues. Customers who are concerned about their personal data can contact us.”
A spokesman for TSB said: "We are working with our third-party supplier to understand the root cause of the error and we’d like to apologise to anyone that may be impacted.”
TSB has endured more than a month of IT failures after a botched system switch in April led to customers being unable to access their money online and other service outages.
TSB timeline
TSB says customers should now be able to access online and mobile banking services as normal, but it is still reporting other problems on its service status page, such as mortgages not being viewable online and some digital payments throwing up error messages.
The bank has begun compensating customers affected. Chief executive Paul Pester has said nobody will be left out of pocket.
Mr Pester is set to be grilled by MPs again next Wednesday. His previous appearance was widely criticised, with the committee's chairman Nicky Morgan accusing him of "staggering" complacency.
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