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Amazon's Prime Air drone delivery team is in upheaval as launch delays, 'expat' execs, and a 20% turnover rate roil one of Amazon's loftiest projects

Amazon's Prime Air drone delivery team is in upheaval as launch delays, 'expat' execs, and a 20% turnover rate roil one of Amazon's loftiest projects

Amazon's former retail chief Jeff Wilke reveals Prime Air's new drone model at the 2019 Re:Mars robotic conference
JORDAN STEAD/ Amazon




Amazon's Prime Air drone delivery team continues to experience growing pains as longtime employees war with recent hires.




At a tense all-hands meeting in March, some employees expressed frustration over newly hired Boeing execs.




Leadership also had to address questions over lack of transparency, high turnover, and launch delays.




See more stories on Insider's business page.


Amazon's Prime Air drone delivery team continues to experience growing pains, as internal conflict, high turnover, and launch delays threaten one of Amazon's loftiest projects to deliver packages by unmanned aerial vehicles.These tensions came to a head at an all-hands meeting in March, where Prime Air's leadership had to answer questions that employees submitted and voted on. These questions zeroed-in on these contentious issues, including those between longtime employees and new hires from the aerospace industry, who the former accuse of moving too slowly. They also brought up the division's high turnover rate, which was 20% in 2020, Insider has learned.The question that received the most upvotes pointed to cultural clash between the new executives and existing company structure, according to a transcript of the meeting obtained by Insider. "One peer remarked that in the last year all four of the individuals in his leadership chain have been replaced by Boeing expats," the question asked, referring to the multiple executives that joined Amazon from Boeing in the last year. "What are we doing to preserve Amazon's unique culture and principles within Prime Air while building out our org with established industry leaders?"
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