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Introducing Marley Mobile for Field Adjusters

BOSTON, April 8, 2021 /PRNewswire/ --A Hi Marley, creators of the only intelligent communication platform built for the insurance industry by people who know insurance, today announced the availability of Marley Mobile, its new mobile application for field adjusters. When an adjuster is brought into the claims process, he or she may begin interacting with the policyholder from their personal devices, allowing the adjuster's private information to be visible to customers. With Marley Mobile, the field adjuster's privacy is protected as communication is made directly through the mobile app. Once the conversation has started, it's easy to securely schedule visits, upload photos and appraisals, and log conversations.Claims are processed faster, too. Instead of field adjusters waiting to get back to their desks to transfer claim information into systems, that data can be easily uploaded from the field. This means a faster time to claim resolution and relieves supervisors of having to chase after adjusters to log their data into core insurance systems. Templates are also available to adjusters for quick and accurate responses. The outbound media feature allows for the easy exchange of images and provides a holistic event view by capturing the full scope of the claim in pictures and videos."Our goal is to deliver an industry-leading experience for both our policyholders and our adjusters," said Charlie Norder, Director of Claims at Pekin Insurance. "We executed a pilot of Marley Mobile and noted a significant increase in Net Promoter Score (NPS). For the interactions in which adjusters leveraged Marley Mobile, we achieved an NPS of 77. We're now expanding the app's rollout to include multi-line adjusters, property specialists, total loss specialists, and workers comp specialists. Hi Marley is enabling us to make claims easier and more efficient, which lets us deliver an experience far beyond what policyholders expect."
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