UNC Health Partners with The Orsini Way to Enhance Patient Experience Through New Remote Learning Program

ORLANDO, Fla., Oct. 29, 2020 (GLOBE NEWSWIRE) -- The Orsini Way, a communication-focused training company dedicated to enhancing the patient experience and improving outcomes, today announces its partnership with UNC Health, a not-for-profit integrated health care system headquartered in Chapel Hill. Through the partnership, the UNC Medical Center is using The Orsini Waya??s Ita??s All in the Delivery Remote Learning program to improve interdisciplinary communication and HCAHPS scores.
a??UNC Health is a prestigious health care system in North Carolina and truly values its patients and its relationship with the community. The health care system is taking another step toward its commitment to effective patient-centric care through this partnership,a?? said Dr. Anthony Orsini, president and founder of The Orsini Way. a??Our program helps physicians, nurses and administrators master the communication skills required to build loyal and productive relationships with patients.a??The program contains interactive and virtual learning modules centered around helping medical professionals bring more compassion to every patient interaction. It includes a live comprehensive presentation by Dr. Anthony Orsini as well as a three-hour workshop, divided into three remote learning modules. It also includes live remote training for UNC Health leaders who will become champions for communication learning and ensure ongoing success and culture change.a??At UNC Health, we aim to create a safe and welcoming experience for patients and their families, and the staff-patient interactions are a cornerstone to this goal,a?? said Dr. Moe Lim, associate professor of orthopedics and associate medical director at UNC Health. a??When determining how we could elevate our teama??s interactions with patients, The Orsini Waya??s approach to compassionate communication training was in line with the culture and level of service we strive to provide.a??To date, The Orsini Way has trained thousands of healthcare professionals across the country and shown significant improvements in patient satisfaction scores. To learn more about the program, please visit
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