Frost & Sullivan Announces First Customer Contact VIRTUAL

SANTA CLARA, Calif., July 16, 2020 /PRNewswire/ --A Frost & Sullivan, The Growth Partnership Company for over 60A  yearsa??, is bringing a growth mindset to its previously in-person Customer ContactA  Executive MindXchange event, resizing, reinventing and reinvigorating it with a multi-dimensional virtual experience that will be delivered to industry leaders at home.
Frost & Sullivan Announces First Customer Contact VIRTUAL
To register for Customer Contact VIRTUAL or to view the event agenda, please visit: Nicola Millard, Principal Innovation Partner, Enterprise CTIO, BT, and John Riordan, Director of Support, Ireland, Shopify, will be two of the headliners at the new Customer Contact VIRTUAL event. Millard, once described as "human caffeine" on Twitter, is an award-winning presenter who injects a positive, people-centered espresso shot to innovation and future strategy. Her sessionA is entitled,Disruption, Dolly, Dilbert and Droids: The 'D's Reshaping the Future of Work & the Contact Center. (Need we say more?) John Riordan, an international customer service leader with deep experience managing and implementing virtual customer solutions (fittingly, what the future holds), will lead a session entitled,WFH or WTF a?? Where From Here?(Again, need we say more?)The event will also includeA a virtual escape room challenge, virtual platform demos, exhibit halls and briefing sessions, as well as cutting-edge industry insights and emerging best practices shared in a whole new way. Participants can customize their agenda and choose from three different collaboration zones: 1: Elevating Agent Experience and Effectiveness, 2: Operational Excellence in the New Now, and 3: Reimagining the Customer Journey and Experience.
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