Blue Cross and Blue Shield of Kansas City Ranked #1 in Customer Satisfaction in Heartland Region by J.D. Power

KANSAS CITY, Mo., May 28, 2020 /PRNewswire/ --A Members ranked Blue Cross and Blue Shield of Kansas City (Blue KC) number one in Overall Customer Satisfaction among health plans in the Heartland, according to the J.D. Power 2020 U.S. Commercial Member Health Plan Study. The company's continued focus on prioritizing their members, awarded them a score 14 points higher than the regional average for key factors such as coverage and benefits.A  The results are based on a study that measures member satisfaction of 149 health plans in 21 regions throughout the United States by examining six factors: billing and payment, cost, coverage and benefits, customer services, information and communication, and provider choice. "We would like to thank our members for recognizing Blue KC with this prestigious ranking.A  Particularly during this turbulent time in healthcare we are honored that our members are receiving the support they need," said Blue KC President and Chief Executive Officer Erin Stucky.A  "Every individual on the Blue KC team is committed to delivering on our mission to provide affordable access to healthcare and to improve the health of our members.A  This award is a testament to their efforts to keep our members at the center of healthcare."