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Carilion Clinic Partners with VisitPay to Transform Patient Financial Experience

BOISE, Idaho, Jan. 13, 2020 /PRNewswire/ -- Carilion Clinic, a not-for-profit health system headquartered in Roanoke, Va., has selected VisitPay to provide patients with the tools and resources necessary to manage and meet their financial obligations with confidence.
Carilion Clinic Partners with VisitPay to Transform Patient Financial Experience
"At Carilion Clinic, we are focused on all aspects of our patients' experience, including our financial relationship," said Donald B. Halliwill, Executive Vice President and Chief Financial Officer for Carilion. "Paying for health care has never been more complicated, confusing and sometimes intimidating. We have numerous resources already in place to help our patients, including needs-based financial assistance. With VisitPay, we are adding to these resources to make it easier for our patients to understand their bills and have more control over how they choose to meet their financial responsibilities.""I've volunteered to be an early adopter of this software, and I'm really excited to share with our patients these new ways to pay online and set up payment plans," Halliwill said. "This is just one way our patient financial support team is focused on meeting the needs of our patients and communities."VisitPay's proprietary segmentation and advanced analytics, as well as its ability to uncover insights from data in any billing system or EHR in multiple facilities, will give shape to the health system's overall patient engagement strategy in a way that creates a seamless patient experience with the Epic platform. With this data-driven approach, Carilion Clinic can configure sustainable, longer-term financing options that meet patients' needs, while remaining fully compliant with the health system's credit risk policies and national regulations.
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