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Frustrated Wells Fargo customers are saying their direct deposit paychecks aren't showing up a day after the bank was crippled by an outage

Frustrated Wells Fargo customers are saying their direct deposit paychecks aren't showing up a day after the bank was crippled by an outage
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After nearly a day-long outage affecting Wells Fargo customers from using their debit cards or online banking information, the company said most services have been restored Friday.




Customers, however, are increasingly frustrated over the long wait times to speak with a representative. Some report having an estimated wait time of 2 hours, while many say their direct deposits are not reflected in their accounts.




Some features like consumer credit card and mortgage balance are still unavailable as Wells Fargo recovers from a power shutdown at one of its facilities after smoke was detected.



Wells Fargo customers are still experiencing slow access to their online banking services, long wait times to talk to representatives, and direct deposit not showing up in their accounts a day after moke was detected at one of Wells Fargo's facilities — causing a large-scale outage where some found themselves unable to use their debit cards or access their online accounts entirely.
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We want our customers to know that this is a contained issue affecting one of our facilities, and not due to any cybersecurity event. We apologize for the inconvenience caused by these system issues, and any Wells Fargo fees incurred as a result of these issues will be reversed.

The company said in a statement on Twitter late Thursday night that the event was not caused by a cyber security attack but solely because of the shutdown at its data center in Shoreview, Minn.
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