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LV= General Insurance Deploys Guidewire InsurancePlatform

Guidewire Software, Inc. (NYSE: GWRE), provider of the industry platform
general insurers rely upon, today announced that LV= General Insurance
(LV= GI), one of the UKa??s largest personal lines insurers, has
successfully deployed Guidewire Core and Data solutions in the largest
transformation the business has ever undertaken. LV= GI completely
replaced their core legacy systems and implemented multiple new
products, including Guidewire PolicyCentera??, Guidewire BillingCentera??,
and Guidewire DataHuba?? for underwriting, policy administration, billing
management, and data management.


The transformation for LV= GI was completed in two and a half years, and
they are now selling all Motor and Home insurance products on the new
platform, as well as migrating all their existing customers.


"We are really pleased to have successfully transformed our business
using Guidewire InsurancePlatforma??,a?? said Gavin Drescher, IT Delivery
Director for LV= GI. "We have simplified many of our core transactional
processes, making us more efficient and productive, while at the same
time reducing operating expenses. On the new system, we have also
successfully launched a number of new products, and integrated our new
rating and customer fulfillment capabilities. All of this has made it
much easier for our customers to do business with us which, in turn, has
resulted in our customer satisfaction scores improving significantly.a??


Guidewirea??s Core and Data solutions have enabled LV= to:





Train employees to do more for customers (producing fewer call
transfers and telephone numbers) through modern systems and simple
processes;






Create quote validation to improve customer experience, as well as
reduce operational expenses;






Boost call centre efficiency and enable digital ambitions, by
redesigning the customer journey, making it simpler and more efficient
for customers and frontline employees; and






Successfully monitor business performance across both legacy and new
platforms.
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