NICE inContact Named a Leader for Fourth Consecutive Year in Gartner Magic Quadrant for Contact Center as a Service, North America

NICE inContact, a NICE (Nasdaq: NICE) business,
announced NICE inContact, provider of CXone, the worlda??s #1 cloud
customer experience platform, has been named a Leader in the Gartner
Magic Quadrant for Contact Center as a Service, North America1
report. NICE inContact achieved the highest overall position for its
ability to execute, and has been named a leader every year since this
Magic Quadranta??s inception.

NICE inContact sells into a broad range of company sizes, has strong
integration of cloud native Workforce Engagement Management (WEM)
functionality, a notable headstart in the AI-enabled contact center
market, and broad CRM and third party integrations.

CXone has over 275,000 agents in the cloud in more than 100 countries.
The Gartner report states, "The CCaaS market is maturing, with
leadership coming from pure-play contact management providers, and a
merging of adjacent market applications.a?? Only CXone unifies Omnichannel
Routing, Analytics, Workforce Optimization, and Automation & Artificial
Intelligence a?? providing a seamless customer and agent experience a?? as
part of one enterprise-grade, cloud native platform.

NICE inContact is part of NICE, the only company named a Leader in both
the Magic Quadrant for Contact Center as a Service, North America and
the Magic Quadrant for Workforce Engagement Management2.

"Our NICE inContact dedication to a customer-obsessed business vision
and product strategy, fuels the successful in-market execution of
CXone,a?? said Paul Jarman, NICE inContact CEO. "CXone a?? a unified suite
on a flexible and powerful open cloud customer experience platform a??
powers immersive and engaging experiences for agents and customers alike
while providing a future-proof platform for innovative organizations
across the globe.a??
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