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'Amazon has all the power': How Amazon controls legions of delivery drivers without paying their wages and benefits

'Amazon has all the power': How Amazon controls legions of delivery drivers without paying their wages and benefits
John Zeedick/AP Photos



Amazon can effectively control thousands of delivery drivers without claiming full responsibility for their wages, benefits, and working conditions, sources say.




These drivers are employed by third-party companies, called delivery service partners, or DSPs. Amazon puts these companies in charge of payroll and benefits, and the drivers won't necessarily get Amazon's new $15 minimum wage.




Amazon retains power over nearly every other aspect of these drivers' jobs, according to legal filings and interviews with more than 40 delivery workers including drivers, supervisors, courier company owners, and Amazon logistics managers.




This system has created a confusing chain of command for drivers, which some say has led to chronic problems. Amazon said this week it was changing how these delivery drivers are paid following reports of missing wages and lack of overtime.




This story follows an earlier investigation: Missing wages, grueling shifts, and bottles of urine: The disturbing accounts of Amazon delivery drivers may reveal the true human cost of "free" shipping.



There are thousands of drivers working full time out of Amazon facilities who deliver Amazon packages, meet daily with Amazon bosses, and in some cases, wear Amazon uniforms.
Their daily delivery routes and deadlines are set by Amazon. Amazon trains many of the drivers, provides them with on-the-road support, and gives them devices, called "rabbits," for package scanning and route navigation.
Amazon uses the rabbits to track drivers' movements and has the power to eliminate drivers who aren't cutting it, two former Amazon managers told Business Insider.
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