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NatWest hit by online banking problems

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NatWest customers are currently unable to access their bank accounts through the company's online and app platforms. Since around 5am on Friday, account holders have been reporting problems with the services.The app shows an error message that says it is "unable to establish a connection", while the bank's website displays a message saying that online banking is "temporarily unavailable".NatWest tweeted it was "working hard" to fix the online and mobile problems.It added that telephone banking and ATMs are available.
The bank is yet to respond to a request for an explanation for the issues.Online and mobile banking services with RBS are also reportedly unavailable.Customers have been sharing their frustration on social media, with a number affected on payday.
Skip Twitter post by @Paulwillhappy
@NatWest_Help #Natwest App broken againReport
End of Twitter post by @Paulwillhappy
Skip Twitter post by @Happymool
No #natwest online banking on pay day. Really helpful guys. Sort it out ASAP please. I have bills to pay! ?— Pamela Brewer (@Happymool) September 21, 2018
Report
End of Twitter post by @Happymool
Both RBS and NatWest had a similar problem in April last year, when banking apps stopped working. RBS Group, which owns NatWest, reported last year that it had more than four million customers who use its mobile app services. Other banks have been hit by technical issues causing their online services to fail. Barclays customers were locked out of their accounts online for a number of hours on Thursday.
UK Banking
Personal finance
Banking
Royal Bank of Scotland
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