Rail: 'Lack of accountability' led to timetable chaos" width="976" height="549">
"No-one took charge" during the timetable chaos that caused severe disruption on Britain's railways in May, a regulator has said.The Office of Rail and Road (ORR) blamed a lack of "responsibility and accountability" for the problems and said passengers were "badly treated".It said track manager Network Rail, two train operators and the Department for Transport "had all made mistakes".It came as the government promised a major review of Britain's railways.
What happened
The upgrade - which involved changes to 46% of train times - mainly affected Northern Trains in the North West of England and Govia Thameslink (GTR) routes into London.
The ORR assessed the causes, consequences and management of the disruption
Over a period of several weeks, GTR and Northern cancelled up to 470 and 310 scheduled trains respectively each weekday.ORR chairman Professor Stephen Glaister said: "Good intentions and over-optimism within the rail industry about its ability to recover missed deadlines left no time to uncover and fix problems. Rail timetable chaos inquiry launchedNorthern axe trains in timetable reshuffle"When problems arose, timetable planners were stretched and train operators were ill-equipped to help passengers."
Who was to blame?
Following a three-month inquiry, the ORR found the causes of the botched rollout dated back years.These included delays with Network Rail's electrification work in the North, as well as late changes to the Thameslink programme.This pushed back the development of the timetable and gave train operators less time to prepare for the introduction of new services.
Rail users expressed their frustrations at Manchester Piccadilly during the disruption
The ORR also said that:
Network Rail was best placed to manage these risks but did not take sufficient action
Neither GTR or Northern were prepared for the disruption that arose, nor did they do enough to provide accurate information to passengers
Both the Department for Transport (DfT) and the ORR itself failed in their duties to oversee the industry.
What have rail companies and government said?
Andrew Haines, boss of Network Rail, said: "Today, I'd like to add my sincerest apologies to passengers for letting them down with May's timetable troubles. "A whole system approach to timetable planning must be the way ahead and we have already started on that path with the new winter timetable due in December that will see some modest improvements."Transport Secretary Chris Grayling had previously insisted: "I don't run the railways." However, the DfT said it welcomed the ORR's findings and called May's disruption "unacceptable".
Transport Secretary Chris Grayling promised a "root and branch" review of the railways
What will the review contain?
It has also launched what it called the most significant review of the rail industry since privatisation, headed by former British Airways boss Keith Williams. It comes amid significant challenges, with punctuality at a 12-year low and commuters facing an increase of up to 3.2% in the cost of season tickets from January.The DfT said the review would consider all parts of the sector, including accountability, the franchising system and value for money for passengers and taxpayers.Transport Secretary Chris Grayling said: "It is clear that the structure we inherited is no longer fit to meet today's challenges and cope with increasing customer demand. "Following the disruption this summer we took immediate action to improve services and ensure the industry compensated passengers.
"We've been clear that the railway needs reform to prioritise its passengers, and we have set out plans for closer partnerships "But as part of our vision for the future of mobility, we need to go further and more quickly, to get the best from the public and private sectors and deliver the railway we need for the 21st century."
Network Rail
Govia Thameslink Railway
Chris Grayling
Great Northern Railway
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