Debit card glitch: Woman charged twice for?18k Mercedes" width="976" height="549">
Francesca Brady was charged twice for the Mercedes A Class
A woman paid
Money came out of thousands of people's bank accounts twice but transactions only showed up once on many shop, pub and restaurant receipts.Miss Brady, 25, said she only realised about the double-charge when her mother rang from America on 31 August - two days after they had bought the car."By the time I got all her messages and got in contact with Mercedes, the account team was closed for the weekend," she added."When I checked her account and noticed it had been charged twice, I completely freaked out."My initial reaction was horror and then when I found out there was nothing Mercedes could do until the Monday - I felt lost."
Francesca Brady only realised she had been charged twice two days after buying the car
Ms Brady, who lives in Camberley, Surrey, bought the used and approved A Class from the dealership in Weybridge.She said the double-charging left the account overdrawn by ?16,000 - meaning it received extra charges."Mercedes were very helpful in the end, they sent me an email on Monday saying not to worry and the money was back in the account."They said they were more than willing to pay us for the extra charges we incurred as well."I think we were the only people to spend that much on that day, it was bad luck."
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Cardnet - a joint venture between Lloyds Bank and First Data - handles more than 1.2 billion transactions every year, according to its website.A Lloyds Banking Group spokesperson said: "All customers have now been automatically refunded, however customers can check their statements and get in touch with their banks if required."
Lloyds Banking Group
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