PayPoint: Customers left without energy after outage" width="976" height="549">
Customers have been left without gas and electricity after PayPoint terminals across the country went down.Users of the network, which lets people pre-pay for energy at some shops and supermarkets, complained about freezers thawing and having no electricity.PayPoint said it believed the issue was resolved on Saturday afternoon, hours after the first complaints were made. The company, which has terminals in more than 50,000 UK stores, advised retailers to reset their devices. People had been unable to top up their energy supplies during the outage. It is not known how many were affected.
'Queuing out the door'
Lewis Hall, from Newcastle, told BBC News the situation had been a "nightmare". "We've been running to the shops all day trying to get it to work," he said. "There was almost 100 people queuing out the door who couldn't top up. Nearly everybody who tried it, it didn't work for."Then she tried mine and it worked, but for the person after me it didn't work."He said he had spent Another customer, who uses crutches, said she had to make six journeys to her local shop as she tried to top up her supply.
Skip Twitter post by @jadiieebabyy
Anyone know if @PayPoint is working now as I’ve been without electricity all day ???? Hobbled over to the shop on my crutches about 6 times , I’m in agony and don’t fancy another wasted journey! No update from #PayPoint so depending on Twitter for help ?— jade (@jadiieebabyy) July 21, 2018
End of Twitter post by @jadiieebabyy
In an automated telephone message, PayPoint said it understood issues with the devices had been fixed.It advised shopkeepers: "Please switch off your terminal, leave it for one minute and then reset it. This should resolve the issue. "We thank you for your patience at this time."
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