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Thameslink compares poor service to Poundland chocolate

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On Wednesday, more than 400 Thameslink trains were cancelled
A rail firm that compared its poor service to chocolate from Poundland has been threatened with legal action by the discount chain.Thameslink has apologised after making the comment in reply to a passenger who was angry over train cancellations.In response, Poundland retail director Austin Cooke said it had "no right to use our name to describe poor service".It comes after more than 450 Thameslink trains were either cancelled or ran late on Wednesday.Thameslink had responded to a tweet from a passenger, called Kevin, who posted a picture of a departure board showing train cancellations, stating "Why, Ambassador @TLRailUK, with this fine service you are spoiling us."
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Thameslink compares poor service to Poundland chocolate

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In response, Thameslink replied: "Very sorry Kevin. Appreciate at the moment the service is less Ferrero Rocher and more Poundland cooking chocolate."
Why are so many firms so bad at social mediaMr Cooke added: "But if we ever fall short, perhaps we'll describe ourselves as a bit ThamesLink."If you don't want to hear from our extremely twitchy legal team, we suggest you remove your tweet."
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Thameslink compares poor service to Poundland chocolate

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Later GTR did apologise to Mr Cooke, stating: "Very sorry team for using your name here. I have removed the offending tweet."
@TLRailUK
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Thameslink compares poor service to Poundland chocolate

@TLRailUK
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GTR has been dogged by disrupted services since the publication of new timetables on 20 May.Its poor performance, along with that of Northern rail, prompted Transport Secretary Chris Grayling on Wednesday to say the "rail industry has collectively failed" passengers. GTR said it expected disruption to ease "over the coming month", while Northern said it had commissioned a report to "ensure lessons are learned".
Rail industry 'has failed passengers'
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Services cancelled and delayed
Govia Thameslink changes time of every train in shake-up
Mr Grayling said: "The way timetabling is done has to change."GTR runs Thameslink, Southern, Great Northern and the Gatwick Express, while Northern runs services across North of England from Newcastle to Nottingham and in Greater Manchester, Yorkshire, Cumbria and Merseyside.Many services across the country suffered "Meltdown Monday" on 21 May when the new timetables came into force.
Govia Thameslink Railway
Poundland
Rail transport
Chris Grayling
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